Meet your new go-to member-onboarding resource

You don’t need more to do; you need more help getting things done. Humana’s new automated email journeys help you onboard members at scale. Here’s how it works:

1. You sign up for the program here
2. We email members for you in their language of choice (English or Spanish)
3. Emails go to members who need to:

• Select a primary care provider
• Activate their MyHumana account
• Learn about the preferred cost-sharing, mail-delivery pharmacies available on their plan

Yes, it’s this easy to enhance the member experience for the better. We’ve made it quick and easy for you to do more for your book of business in less time. That’s the Humana way.

Agent Resource Hub

Find the tools and resources you need to help grow your book of business, generate sales and retain clients. It’s all here in one convenient place.

Get dental and/or vision (D/V) member questions answered with help from Vantage Service Inquiry. Their specialized support team is ready to help with claims, estimates, network questions and more, and they’re trained to help with Medicare Advantage D/V and Individual D/V plans.

On-demand training on using Vantage to open and track member requests is available with an online toolkit from Humana MarketPoint University.

Ready to get started? Agents can submit a Vantage Service Inquiry, indicating dental or vision in the submission. If you need help with Vantage, reach out to Agent Support at 800-309-3163 or email AgentSupport@Humana.com. Find your local support team at Ignite.

4 ways to grow sales year-round

Top-selling agents know how to pull every lever available to them when it comes to leads and sales. Get tips and resources to help you boost your lead pipeline and close more sales throughout the year for steady and sustainable growth. Our all-new hub shows you how.

Please join us on March 20th (or March 21st for Spanish) to learn more about CenterWell Pharmacy Mail Order as well as an overview of how CenterWell Pharmacy & Humana work together to help your Diabetic members.

March 20th - English
March 21st – Spanish

Have questions about your commissions?

Agent Support has recently updated our IVR which is now equipped with a voice guided IVR. However, you can still use your keypad to select the corresponding option and connect with the appropriate associate.
 
To reach an associate about commissions questions, after selecting Option 2 to reach Agent Support, please choose the option that corresponds to the plan type from the IVR menu below.
 
For Medicare Advantage and Prescription Drug Plan commissions, select Option 1 for Medicate Advantage, then Option 3 for Commissions. 

For Medicare Supplement commissions, select Option 2.

For Stand-Alone Dental or Vision Commissions, select Option 3.
 
Agent Support Pre-Enrollment (Option 2)

• Option 1 - Medicare Advantage
  • Option 1 - Enrollment
  • Option 2 - Dual Eligibility Check
    • Option 1 - Florida
    • Option 2 - All Other States
  • Option 3 - Commissions
  • Option 4 - None of those (Compliance, Licensing, Certification, Product Information, Marketing Materials)
• Option 2 - Medicare Supplement
• Option 3 - Dental Vision

We understand the importance of timely and accurate commissions, and Agent Support is here to support you every step of the way. To streamline the process, there are two convenient self-service options for reporting payment issues: 

• Digital Form: You can submit your requests for review directly through Vantage, making it quick and hassle-free. You can access the option in the Commissions Card within Vantage, named Create Pay Audit Request. This option is perfect for submitting requests completely online. 
• Excel Form: For those handling multiple member submissions, we offer an Excel-based form as well available via the Medicare Pay Audit Request Form option within the Commissions Card on Vantage. This alternative method allows for easier formatting and editing, simplifying the process when dealing with larger datasets. 

We're committed to resolving any payment discrepancies promptly and these self-service options ensure a smoother experience for you. Don't hesitate to take advantage of these tools for a more efficient resolution process. Note: Agents receiving their commissions through an upline should consult with the agency for assistance with submitting audit requests.
 

SEP Disaster Notice

CMS provides a Special Enrollment Period (SEP) for individuals affected by severe weather who need to enroll in, disenroll from or switch Medicare health or prescription drug plans and have missed another enrollment period (i.e., either aging in or a SEP) due to the weather event.

Need support?

Find your team to get in touch.